Screens Connect for macOS
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  • Installation
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  • Using your Screens ID
    • With Screens for iOS
    • With Screens for macOS
  • Settings
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    • Manual Configuration
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    • Port Mapping Issues
    • IP Address Issues
    • Double-NAT
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  1. Troubleshooting

IP Address Issues

PreviousPort Mapping IssuesNextDouble-NAT

Last updated 7 years ago

The Router Fails to Return a Public IP Address

Try restarting your router. If this doesn't seem to help, it's possible that your router doesn't support UPnP. If this is the case, you must use (other than Screens Connect) to make your Mac remotely accessible.

another method