> For the complete documentation index, see [llms.txt](https://edovia-1.gitbook.io/screens-connect-for-macos/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://edovia-1.gitbook.io/screens-connect-for-macos/support.md).

# Support

## **Reboot All The Things!**

Many issues are easily resolved by simply restarting your computer and router. If *Screens Connect* suddenly experiences connection issues for no apparent reason, try this first.

## **What is the difference between *****Screens Connect***** and *****Screens for Mac*****?**

[*Screens for Mac*](http://edov.in/scrmac) is a VNC/Screen Sharing and SSH/Remote Management client app.

[*Screens Connect*](http://screensconnect.com/) is an optional utility app that automatically configures your network to make your computer reachable from virtually anywhere.

If you intend to connect to a remote Mac only from [*Screens for iOS*](http://edov.in/scriospp), only Screens Connect for Mac and Screens for iOS are required. You do *not* have to purchase *Screens for Mac*.

## **What is the difference between Screens Express and Screens Connect?**

[*Screens Express*](http://edov.in/sxph) is intended for infrequent use, when you do not need to connect to a Mac on a regular basis.

[*Screens Connect*](http://screensconnect.com/) is intended for more regular/frequent use.

Both tools are optional utility apps that automatically configure your network to make your computer reachable from anywhere. If you wish to remotely connect to your computers on a regular basis, install [*Screens Connect*](http://screensconnect.com/). If you want to connect to a Mac simply to assist a client, friend, or relative, have them install [*Screens Express*](http://edov.in/sxph) so that *Screens* can establish a connection with their computer.

*Screens Connect for Mac* supports OS X 10.6.8 Snow Leopard or later, and is available for download [here](https://screensconnect.com/d).

If your circumstances prevent you from using *Screens Connect*, you may also configure the connection [manually](/screens-connect-for-macos/settings/manual-configuration.md).

## I'm unable to install *Screens Connect for Mac*.

*Screens Connect* supports OS X 10.6.8 or later. To get the most appropriate version for your operating system, please visit <https://screensconnect.com/d>.

If you're working with the correct version of *Screens Connect* and you're still having trouble installing the app, it's possible that disk permissions need repair. To repair disk permissions, open *Disk Utility*, select your Mac's *system volume* and click *Repair Disk Permissions*.

If repairing permissions doesn't seem to help, please refer to [this article](http://verveguy.blogspot.co.uk/2013/01/sudo-fails-mac-os-x-mountain-lion.html).

## Which routers are supported?

For more information about routers supported by *Screens Connect*, please refer to this [article](http://edovia.com/faq/supported-router-devices-for-screens-connect).